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How to Access Your Membership Certificate on SkyVault

Enable pop-ups and use mobile-friendly features to download or share your certificate

Introduction
SkyVault includes a quick-access certificate feature so members can easily view and share their British Skydiving membership certificate. This guide explains how to access your certificate, why pop-ups are required, and how to resolve common issues on mobile and desktop devices.

1. Where to Find Your Certificate

Once logged in to your SkyVault portal, locate the certificate icon in the dashboard or menu. Clicking this icon will trigger a pop-up window that opens a time-limited certificate link.

The certificate:

  • Can be downloaded or shared as a link

  • Expires after 5 hours for security

  • Is formatted for easy viewing on mobile or desktop

2. Why Pop-Ups Must Be Enabled

SkyVault uses browser pop-ups to open your certificate securely and temporarily. If pop-ups are blocked:

  • The certificate link will not open

  • You may see no response after clicking

This design was based on feedback from the Member Insights Group, who wanted a shareable mobile-friendly link that avoids manually saving PDFs.

3. How to Enable Pop-Ups (Mobile and Desktop)

If your browser blocks the certificate window:

On Mobile:

  • Open browser settings (e.g., Safari, Chrome)

  • Look for Site Settings or Content Settings

  • Enable Pop-Ups and Redirects for the SkyVault site

On Desktop:

  • Your browser will usually prompt you with a notification to allow the pop-up

  • Click Allow to grant access

  • If no notification appears, go to your browser settings and enable pop-ups manually

4. Alternative Access Without Pop-Ups

If you prefer not to allow pop-ups on mobile:

  • Log in to SkyVault on a desktop browser

  • Open the certificate using a full-screen window

  • The download or sharing option will appear normally once the pop-up is triggered

5. Login Issues That Can Affect Certificate Access

If you're having trouble accessing your certificate, you might be experiencing broader login issues. Here are common causes:

  • Temporary Account Lock: Multiple failed login attempts can trigger a 4-hour lock. Wait before retrying.

  • Password Reset Emails Not Received: Check spam/junk folders or try another reset.

  • Browser Cache and Cookies: Clear these if you see a blank screen or spinning wheel.

  • ISP Restrictions: Some networks (e.g., BT Internet, Virgin Media) may block access. Switch to mobile data or a different Wi-Fi network.

If none of these steps work, contact Membership Support via email.

Conclusion

Accessing your British Skydiving certificate is easy once your browser is configured to allow pop-ups. Whether you’re on-site at a drop zone or working from a laptop, SkyVault is designed to help you quickly display or share your certificate whenever you need it.