How to Contact British Skydiving for Support

Introduction
If you have questions about your membership, licensing, digital systems (like SkyVault), or general enquiries about British Skydiving, this article outlines the best ways to get in touch with the right team. We’ve included contact details, response times, and what information to include to help us support you faster.

1. Membership and Licensing Enquiries

For issues related to:

• Membership status

• Renewals or lapsed accounts

• SkyVault access or login help

• License upgrades or replacements

Please email: membership@britishskydiving.org
Include your full name, membership number (if known), and a brief description of the issue.

2. General Enquiries or Website Issues

For questions about the organisation, media, outreach, or problems with the British Skydiving website:

Email: info@britishskydiving.org
Include your name and a clear description of your enquiry. If your question relates to a specific webpage or form, include the URL or a screenshot if possible.

3. By Phone

Our HQ team is available during standard business hours (Monday to Friday):

• Telephone: 0116 278 5271

• If calling from outside the UK: +44 116 278 5271

Please note that at peak times, email may receive a faster response.

4. By Post

British Skydiving Headquarters
5 Wharf Way
Glen Parva
Leicester
LE2 9TF
United Kingdom

Include your contact details and allow additional time for postal replies.

5. Reporting Technical Issues with SkyVault

If you're having trouble with SkyVault (e.g., login errors, bugs, or missing data), please email: membership@britishskydiving.org and include:

• Your full name and email address used to log in

• Description of the issue

• Device/browser used

• Any relevant screenshots

This helps our team diagnose and resolve the issue more efficiently.

6. Response Times and Support Hours

We aim to respond to all enquiries within 2–3 working days, though some technical or account-related issues may take longer depending on complexity.

Conclusion

British Skydiving is here to support you throughout your journey — whether you’re just starting out, renewing your membership, or resolving a technical problem. For the fastest help, email the relevant team with full details and we’ll get back to you as soon as possible.